Frequently Asked Questions
SHOPPING INFORMATION
All of our jewelry items are handmade, by us, right here in the USA.
We may use outside components during our creation process (i.e., bails, findings, etc.), but the design, creation and execution of our Jewelry, is all handled in our Studio.
Healing Stones for You is an Internet based business. We do not have a physical location for you to walk in to.
That being said, we are “open” for many more hours than a retail location could offer.
We ship within two business days of receiving your order, so rest assured that shopping with us, online, is secure and fast, it saves you time, and keeps you out of traffic!
Our unique, one-of-a-kind products feature photos of the exact item that is available for purchase.
Look for our Moon & Star Graphic, at the bottom of each unique listing, which assures you that the item you see on your screen, is exactly what you are purchasing.
When we make multiple items, like our Zodiac Bracelets, the photos will feature one sample item, from the group of bracelets that were made. In this case, since our jewelry is made from natural stones, please expect minor color and pattern differences.
Custom Orders: We love creating new designs and welcome your input or requests.
Custom Sizing: As long as we have the stones in stock, we can create a Bracelet or Necklace in whatever size you need.
Just send us an email with the name of the item and/or sku number and what size you are looking for, and we’ll let you know if your custom order can be completed.
Most of our items are delivered in a branded Cotton Muslin Pouch, or Organza Bag.
Please see individual listings for packaging info.
If you have a need for customized gift wrapping, please contact us with your requirements.
The use of stones or crystals as a wellness therapy is one of personal choice. While stones/crystals have been used historically, to relieve or prevent symptoms, the items we sell or recommend on our website, offer no guarantee of results. Please read our Disclaimer Page for details.
If a Bracelet you purchased from us breaks within 60 days, we will restring the bracelet at no charge (provided all the original stones/beads/findings are returned.) If any stones, beads or findings are missing, there will be a charge to replace them. We will do our best to replace with the exact same items as long as we still have those items in stock.
After 60 days, we can restring your bracelet for a nominal fee, with the same terms as above. Shipping fees in both directions will be the responsibility of the customer.
If you need to have a Bracelet restrung, please contact us for further details.
ORDER INFORMATION
We now offer two methods of payment:
- Direct Payment: All transactions are processed through Paypal. Paypal accepts VISA, MasterCard, American Express and direct bank payments.
- Installment Payments: Are available thru Afterpay where you can buy what you want today, and pay for it in four equal installments, interest-free. Installment payments are available on cart totals over $35.
All purchases made via PayPal or Afterpay will only be shipped to the verified billing address on file. If you need shipment to an address other than your billing address, payment must be made via direct bank transfer.
We cannot and do not change shipping addresses, after an order has been placed.
We use USPS Mail for shipping. All orders are shipped within 3-4 business days after receipt of payment. Insurance is included for all purchases over $50.
INTERNATIONAL SHIPPING
We are happy to ship to our International customers via USPS Priority Mail or Express Mail. All items shipped are marked as “Merchandise” on the Customs Form and are declared for full purchase price. Insurance coverage is included in our shipping costs so any loss or damage caused to items during shipment must be resolved with the Post Office.
Taxes, customs and/or import duties, that are charged by your Country, are the direct responsibility of the customer and are in addition to our shipping charges.
If your Country does not show up during the checkout process, please Contact Us to have it added.
Orders are processed and shipped within 3-4 business days after receiving payment. If your order is particularly large, with a lot of handmade items, the processing time could be longer.
We ship via USPS First Class or Parcel Select services which will add on an additional 2-9 days shipping time. If you want faster shipping, and would like to upgrade to USPS Priority Mail, USPS Express Mail, Fed Ex 2-Day, or Fed Ex Overnight, please read the next FAQ below, about shipping upgrades.
NOTE: Saturday and Sunday are not business days. If you place an order on a Friday, it will not ship out until the following Wednesday or Thursday, (the 3rd or 4th business day.) If the following Monday is a Holiday, then your package will ship out on Friday. Please keep these processing times in mind, when placing your order.
You can upgrade your shipping to USPS Priority Mail, USPS Express Mail, Fed Ex 2-Day, or Fed Ex Overnight. If you want to upgrade your shipping, please Contact Us with your name and order number, and the desired shipping option, and we will send you an invoice via Paypal, for the upgraded shipping costs. Shipping costs are based on the weight of the package and the distance it is going, from our office in Florida. USPS Priority Mail rates start at $18, USPS Express Mail starts at $40, and Fed Ex 2-Day or Overnight rates start at $100. The further you live from Florida, the more expensive the upgraded shipping costs will be.**
NOTE: There is no “guaranteed” delivery date, unless you pay for Fed Ex services. The USPS is sometimes late, even with Express Mail delivery. Once the package leaves our Office, we have no control over delivery dates or times, so if delivery is time sensitive, please choose the correct delivery service.
**Upgrading your shipping does not upgrade our in-house processing time of 3-4 business days. If you need your package shipped within one business day, after placing your order, we will charge a “Rush Fee,” of $25, on top of the expedited shipping charges.
Once your package has shipped, (after our 3-4 business day processing time), you will be sent a tracking number via email, so make sure you have provided us with the correct email address. Tracking will also be uploaded in to your account on our website, so you can always check it there, as well.
It is your responsibility to watch the tracking on your package.
If four business days have passed, and you haven’t received a tracking number, please check your email spam folder.
ALL SALES ARE FINAL.
We do not accept returns, exchanges, or cancellations.
We provide professional photos of the exact item you are purchasing, as well as provide exact measurements and descriptions.
Because we offer this detailed information, and you can see exactly what you are purchasing, we don’t offer returns or exchanges.
LOST PACKAGES: If your package is lost during shipment, or tracking doesn’t show any movement, please contact your local USPS Office, with your tracking number, as they are responsible for delivery of your package. Or, you can open a “Missing Mail” search on USPS.com. There is nothing we can do to help locate the package.
DAMAGED PACKAGES: Orders shipped via Priority Mail, Express Mail, and via Fed Ex are insured. First Class Mail does not come with insurance.
If your package is damaged during shipment, and it was sent via Priority Mail, Express Mail, or via Fed Ex, take photos of any damage to the box and/or item, and contact us immediately, so that we can start the claims process with the shipping company.
Please be advised that all loss/damage claims are fully investigated, and you will be required to supply information to the insurance company. Also, please be aware that the loss/damage claims process can take up to 30 days to complete.
SIGNATURE CONFIRMATION:
On high value orders, we may require signature confirmation on delivery. If no one is home to sign for your package, the USPS will leave an Orange slip of paper, which lets you know that you can schedule re-delivery, or you can take that slip of paper in to your local Post Office, to sign and pick up your package. If you do not schedule re-delivery or pick up your package within 15 days, the USPS will return the package to us, and you will have to pay to have it shipped back to you again.
If this happens, please contact your local Post Office and/or Mail Carrier, with your tracking number, as they are the only ones who can look into this for you.
The USPS is responsible for delivery of your package. There is nothing we can do, to help locate the package.